If an agent does not assign a wrap-up code before a time-boxed ACW timeout expires, Genesys Cloud assigns the ININ-WRAP-UP-TIMEOUT code.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- after call work
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and configure queues — Genesys · tier 2 current vendor documentation · General tab; After Call Work section; timeout note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-acw-timeout-code. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-acw-timeout-code
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-acw-timeout-code,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-acw-timeout-code},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-acw-timeout-code},
note = {Source note genesys-cloud-queue-setup-acw-timeout-code, checked 2026-09-30}
}