Recordings that match no policy are retained indefinitely, or up to the maximum interaction data retention time if one is set.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- recording-policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Quality policies overview — Genesys · tier 2 current vendor documentation · Quality policies overview, retention note
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-unmatched-retention. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-unmatched-retention
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-unmatched-retention,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-unmatched-retention},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-unmatched-retention},
note = {Source note genesys-cloud-quality-evaluation-setup-unmatched-retention, checked 2026-10-02}
}