Policy matching criteria include conversation direction, users, work teams, time sets, queues, wrap-up codes, date range, conversation duration and customer participation.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- recording-policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a policy — Genesys · tier 2 current vendor documentation · Create a policy, Matching Criteria section
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-policy-criteria. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-policy-criteria
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-policy-criteria,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-policy-criteria},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-policy-criteria},
note = {Source note genesys-cloud-quality-evaluation-setup-policy-criteria, checked 2026-10-02}
}