A question group's Answers Default To setting can make its questions default to their highest scoring answer or to N/A, and evaluators can override the default.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- quality-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Add a question group to an evaluation form — Genesys · tier 2 current vendor documentation · Add a question group to an evaluation form, Answers Default To option
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-group-answer-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-group-answer-default
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-group-answer-default,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-group-answer-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-group-answer-default},
note = {Source note genesys-cloud-quality-evaluation-setup-group-answer-default, checked 2026-10-02}
}