The AI scoring best-practices article says to test a form across at least 25 interactions and aim for 85 percent or more human-AI agreement.
disputed · Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- ai-scoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- AI scoring best practices — Genesys · tier 2 current vendor documentation · AI scoring best practices, testing recommendations
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-test-25-85. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-test-25-85
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-ai-test-25-85,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-test-25-85},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-test-25-85},
note = {Source note genesys-cloud-quality-evaluation-setup-ai-test-25-85, checked 2026-10-02}
}