Genesys advises writing AI-scored questions as objective, transcript-only checks of a single behaviour with binary or specific answers and help text that says when each answer applies.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- ai-scoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- AI scoring best practices — Genesys · tier 2 current vendor documentation · AI scoring best practices, question writing principles and help text
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-question-design. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-question-design
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-ai-question-design,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-question-design},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-question-design},
note = {Source note genesys-cloud-quality-evaluation-setup-ai-question-design, checked 2026-10-02}
}