An AI Scoring charge is incurred whenever a form with at least one AI-Scoring-enabled question is used to evaluate an interaction, but not when the evaluation-level AI request errors.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- ai-scoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- AI Scoring FAQs — Genesys · tier 2 current vendor documentation · AI Scoring FAQs, billing question
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-charge-trigger. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-charge-trigger
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-ai-charge-trigger,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-charge-trigger},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-charge-trigger},
note = {Source note genesys-cloud-quality-evaluation-setup-ai-charge-trigger, checked 2026-10-02}
}