A policy does not create an evaluation for an interaction that has no agent-side recording, although such an evaluation can still be assigned manually.
Checked 2026-10-02
A policy does not create an evaluation to interactions without a recording on the agent side
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- recording-policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a policy — Genesys · tier 2 current vendor documentation · Create a policy, evaluation actions note
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-agent-recording-req. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-agent-recording-req
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-agent-recording-req,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-agent-recording-req},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-agent-recording-req},
note = {Source note genesys-cloud-quality-evaluation-setup-agent-recording-req, checked 2026-10-02}
}