The external trunk Protocol setting offers UDP, TCP and TLS, and the settings reference says that in most cases UDP is selected.
Checked 2026-09-30
In most cases, you select UDP as the Protocol.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- external trunks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · External trunk settings, Protocol
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-protocol-choices. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-protocol-choices
BibTeX
@misc{warmtransfer-claim-genesys-cloud-byoc-setup-protocol-choices,
title = {Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-protocol-choices},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-protocol-choices},
note = {Source note genesys-cloud-byoc-setup-protocol-choices, checked 2026-09-30}
}