External trunk codec choices are G.722, G.729, PCMA, PCMU and Opus, and DTMF defaults to RTP Events with payload type 101.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- external trunks media
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · External trunk settings, Media > Codecs and DTMF
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-media-codecs-dtmf. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-media-codecs-dtmf
BibTeX
@misc{warmtransfer-claim-genesys-cloud-byoc-setup-media-codecs-dtmf,
title = {Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-media-codecs-dtmf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-media-codecs-dtmf},
note = {Source note genesys-cloud-byoc-setup-media-codecs-dtmf, checked 2026-09-30}
}