For the Dynamic Cloud Voice platform a carrier must additionally support RFC 3261 sections 8.2.6.2 (return the Via header untouched), 19.1.1 (the recommended FQDN method) and 19.1.5 (send unknown Contact URI parameters).
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- BYOC Cloud carrier requirements
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Dynamic Cloud Voice platform; current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Carrier requirements for BYOC Cloud — Genesys · tier 2 current vendor documentation · Carrier requirements for BYOC Cloud, Dynamic Cloud Voice platform requirements
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-carrier-dcvp-rfc. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-carrier-dcvp-rfc
BibTeX
@misc{warmtransfer-claim-genesys-cloud-byoc-setup-carrier-dcvp-rfc,
title = {Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-carrier-dcvp-rfc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-carrier-dcvp-rfc},
note = {Source note genesys-cloud-byoc-setup-carrier-dcvp-rfc, checked 2026-09-30}
}