Source note · Troubleshooting Genesys Cloud BYOC trunks
BYOC Premises protocol capture files are split into 24-hour periods that end at midnight and stay on the Edge for one week before deletion; you must stay on the Diagnostics Logs tab until the download finishes, or the file is removed.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud BYOC Premises
- Subsystem
- Edge logs
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Download protocol capture logs — Genesys · tier 2 current vendor documentation · file retention note and procedure caution
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-proto-capture-retention. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-proto-capture-retention
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-proto-capture-retention,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-proto-capture-retention},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-proto-capture-retention},
note = {Source note genesys-byoc-troubleshooting-proto-capture-retention, checked 2026-09-25}
}