Source note · Troubleshooting Genesys Cloud BYOC trunks
On Premises External SIP trunks, retryable reason codes default to 500-599, and the default retryable cause codes include 1-5, 25, 27, 28, 31, 34, 38, 41, 42, 44, 46, 62, 63, 79, 91, 96, 97, 99, 100 and 103.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud BYOC Premises
- Subsystem
- outbound routing
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · Recovery / Retryable Reason Codes and Retryable Cause Codes settings
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-premises-retry-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-premises-retry-defaults
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-premises-retry-defaults,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-premises-retry-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-premises-retry-defaults},
note = {Source note genesys-byoc-troubleshooting-premises-retry-defaults, checked 2026-09-25}
}