Source note · Troubleshooting Genesys Cloud BYOC trunks
Genesys warns against enabling PBX passthrough on trunks with PSTN access because it creates a high risk of toll fraud; allowing all addresses in SIP Access Control is also flagged as a security risk.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- SIP access control
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · SIP Access Control section (Allow All, PBX Passthrough)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-pbx-passthrough-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-pbx-passthrough-risk
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-pbx-passthrough-risk,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-pbx-passthrough-risk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-pbx-passthrough-risk},
note = {Source note genesys-byoc-troubleshooting-pbx-passthrough-risk, checked 2026-09-25}
}