Source note · Troubleshooting Genesys Cloud BYOC trunks
If the PCI DSS setting is enabled for the organization, media capture cannot be enabled on a trunk; Genesys warns that media capture records everything entered, including Secure IVR input.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- trunk diagnostics
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · Diagnostics section > media capture
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-media-capture-pci. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-media-capture-pci
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-media-capture-pci,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-media-capture-pci},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-media-capture-pci},
note = {Source note genesys-byoc-troubleshooting-media-capture-pci, checked 2026-09-25}
}