Source note · Troubleshooting Genesys Cloud BYOC trunks
BYOC Cloud identifies the trunk for an inbound call by TGRP, FQDN, custom header or DNIS replacement, evaluated in that order of precedence.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud BYOC Cloud
- Subsystem
- inbound routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Carrier requirements for BYOC Cloud — Genesys · tier 2 current vendor documentation · inbound call routing methods section
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-inbound-id-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-inbound-id-precedence
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-inbound-id-precedence,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-inbound-id-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-inbound-id-precedence},
note = {Source note genesys-byoc-troubleshooting-inbound-id-precedence, checked 2026-09-25}
}