Source note · Troubleshooting Genesys Cloud BYOC trunks
External trunks offer three DTMF methods, one of which is RTP Events: out-of-band DTMF carried in the RTP stream as defined in RFC 2833 and RFC 4733.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- media settings
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · Media settings > DTMF Method
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-dtmf-rtp-events. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-dtmf-rtp-events
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-dtmf-rtp-events,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-dtmf-rtp-events},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-dtmf-rtp-events},
note = {Source note genesys-byoc-troubleshooting-dtmf-rtp-events, checked 2026-09-25}
}