Source note · Troubleshooting Genesys Cloud BYOC trunks
The external trunk codec list can include audio/g722, audio/g729, audio/PCMA (G.711 A-law), audio/PCMU (G.711 mu-law) and audio/opus.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- media settings
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · Media settings > Preferred Codec List
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-codec-list. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-codec-list
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-codec-list,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-codec-list},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-codec-list},
note = {Source note genesys-byoc-troubleshooting-codec-list, checked 2026-09-25}
}