Source note · Genesys Cloud Architect flows
Architect ships a built-in default in-queue flow (with hold music) only for calls; in-queue email and message flows have no built-in default and must be created.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud Architect
- Subsystem
- in-queue flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- In-queue flows overview — Genesys · tier 2 current vendor documentation · In-queue flows overview; flow types section
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud Architect flows: source note genesys-architect-flows-inqueue-default-call-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-architect-flows-inqueue-default-call-only
BibTeX
@misc{warmtransfer-claim-genesys-architect-flows-inqueue-default-call-only,
title = {Genesys Cloud Architect flows: source note genesys-architect-flows-inqueue-default-call-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-architect-flows-inqueue-default-call-only},
note = {Source note genesys-architect-flows-inqueue-default-call-only, checked 2026-09-25}
}