Source note · Genesys Cloud Architect flows
The Transfer to ACD action accepts at most 20 preferred agent/score pairs; exceeding that sets errorType to TooManyPreferredAgents on the failure path.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud Architect
- Subsystem
- transfer to ACD
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transfer to ACD action — Genesys · tier 2 current vendor documentation · Transfer to ACD action; Preferred Agents field and Failure path
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud Architect flows: source note genesys-architect-flows-acd-preferred-agents-20. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-architect-flows-acd-preferred-agents-20
BibTeX
@misc{warmtransfer-claim-genesys-architect-flows-acd-preferred-agents-20,
title = {Genesys Cloud Architect flows: source note genesys-architect-flows-acd-preferred-agents-20},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-architect-flows-acd-preferred-agents-20},
note = {Source note genesys-architect-flows-acd-preferred-agents-20, checked 2026-09-25}
}