Source note · GDPR for contact centers and call recording
GDPR Article 5(1)(e) requires personal data, including recordings, to be kept in identifiable form no longer than necessary for the purposes of processing.
Checked 2026-10-01
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- retention
- Deployment
- multi-tenant, on-premises
- Region
- eu-eea
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Regulation (EU) 2016/679 (General Data Protection Regulation) - Original (As adopted by EU) — The National Archives (legislation.gov.uk) · tier 1 standards and regulators · Article 5(1)(e)
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-storage-limitation. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-storage-limitation
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-storage-limitation,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-storage-limitation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-storage-limitation},
note = {Source note gdpr-contact-center-storage-limitation, checked 2026-10-01}
}