Source note · GDPR for contact centers and call recording
When personal data is collected from the data subject, as when a caller is recorded, GDPR Article 13(1) requires the controller to give the prescribed information at the time the data is obtained.
Checked 2026-10-01
at the time when personal data are obtained
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- notice
- Deployment
- multi-tenant, on-premises
- Region
- eu-eea
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Regulation (EU) 2016/679 (General Data Protection Regulation) - Original (As adopted by EU) — The National Archives (legislation.gov.uk) · tier 1 standards and regulators · Article 13(1), lead-in
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-notice-at-collection. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-notice-at-collection
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-notice-at-collection,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-notice-at-collection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-notice-at-collection},
note = {Source note gdpr-contact-center-notice-at-collection, checked 2026-10-01}
}