Source note · GDPR for contact centers and call recording
Genesys Cloud provides a GDPR API with a subjects endpoint for finding a person by identifiers such as name, phone or email, and a requests endpoint for export (access), update (rectification) and delete (erasure) requests.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- data-subject-rights
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Genesys Cloud and GDPR compliance — Genesys · tier 2 current vendor documentation · question headings on the GDPR API
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-genesys-gdpr-api-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-genesys-gdpr-api-types
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-genesys-gdpr-api-types,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-genesys-gdpr-api-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-genesys-gdpr-api-types},
note = {Source note gdpr-contact-center-genesys-gdpr-api-types, checked 2026-10-01}
}