Source note · GDPR for contact centers and call recording
The CNIL page states that employers may not set up permanent or systematic call listening or recording except where the law requires it.
Checked 2026-10-01
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- regulator-guidance
- Deployment
- multi-tenant, on-premises
- Region
- fr
- Release range
- published 2009; marked obsolete
- Checked
- 2026-10-01
Sources
- L'écoute et l'enregistrement des appels sur le lieu de travail — Commission nationale de l'informatique et des libertés (CNIL) · tier 1 standards and regulators · section 'Quelles limites à ces dispositifs ?'
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-cnil-no-systematic-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-cnil-no-systematic-recording
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-cnil-no-systematic-recording,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-cnil-no-systematic-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-cnil-no-systematic-recording},
note = {Source note gdpr-contact-center-cnil-no-systematic-recording, checked 2026-10-01}
}