Source note · GDPR for contact centers and call recording
The CNIL page states that callers must be told orally at the start of the conversation that the system exists, its purpose, and that they can object.
Checked 2026-10-01
mention orale en début de conversation sur l'existence du dispositif, la finalité poursuivie, la possibilité de s'y opposer
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- notice
- Deployment
- multi-tenant, on-premises
- Region
- fr
- Release range
- published 2009; marked obsolete
- Checked
- 2026-10-01
Sources
- L'écoute et l'enregistrement des appels sur le lieu de travail — Commission nationale de l'informatique et des libertés (CNIL) · tier 1 standards and regulators · section 'L'information des personnes'
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-cnil-caller-notice-oral. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-cnil-caller-notice-oral
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-cnil-caller-notice-oral,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-cnil-caller-notice-oral},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-cnil-caller-notice-oral},
note = {Source note gdpr-contact-center-cnil-caller-notice-oral, checked 2026-10-01}
}