Source note · GDPR for contact centers and call recording
GDPR Article 9(1) prohibits processing biometric data for the purpose of uniquely identifying a natural person unless an Article 9(2) exception, such as explicit consent, applies.
Checked 2026-10-01
biometric data for the purpose of uniquely identifying a natural person
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- special-category
- Deployment
- multi-tenant, on-premises
- Region
- eu-eea
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Regulation (EU) 2016/679 (General Data Protection Regulation) - Original (As adopted by EU) — The National Archives (legislation.gov.uk) · tier 1 standards and regulators · Article 9(1) and 9(2)(a)
Cite this note
APA
WarmTransfer. (2026, October 1). GDPR for contact centers and call recording: source note gdpr-contact-center-biometric-special-category. WarmTransfer. https://warmtransfer.net/knowledge/claims/gdpr-contact-center-biometric-special-category
BibTeX
@misc{warmtransfer-claim-gdpr-contact-center-biometric-special-category,
title = {GDPR for contact centers and call recording: source note gdpr-contact-center-biometric-special-category},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/gdpr-contact-center-biometric-special-category},
note = {Source note gdpr-contact-center-biometric-special-category, checked 2026-10-01}
}