Cisco states that audio recorded by the Record activity is in an unencrypted format and advises against recording sensitive information with it, and documents uploading that audio to a third-party server through the HTTP Request activity.
Checked 2026-09-15
Currently the recorded audio files are in an un-encrypted format. We do not recommend recording sensitive information using this feature.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer, Record activity and HTTP Request content type File
Cite this note
APA
WarmTransfer. (2026, September 15). Which Flow Designer activities can send customer data outside the platform: source note flowgress-recorded-audio-is-unencrypted-and-can-be-uploaded. WarmTransfer. https://warmtransfer.net/knowledge/claims/flowgress-recorded-audio-is-unencrypted-and-can-be-uploaded
BibTeX
@misc{warmtransfer-claim-flowgress-recorded-audio-is-unencrypted-and-can-be-uploaded,
title = {Which Flow Designer activities can send customer data outside the platform: source note flowgress-recorded-audio-is-unencrypted-and-can-be-uploaded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/flowgress-recorded-audio-is-unencrypted-and-can-be-uploaded},
note = {Source note flowgress-recorded-audio-is-unencrypted-and-can-be-uploaded, checked 2026-09-15}
}