A second file path for uploading a Record activity's captured caller audio to an external third-party server exists through the HTTP Request activity's Form Data content type, in addition to the File sub-option.
fact · verified 2026-09-05
CONTENT - Choose the recorded audio file from the drop-down list. The audio file is populated based on the output variables configured in the Record activities. The system sends this audio file to the third-party server or API.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- HTTP Request activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · HTTP Request step 3, Request Body Value, File sub-option; Record step 8, Output Variables note
Cite this claim
APA
WarmTransfer. (2026, September 5). Which Flow Designer activities can send customer data outside the platform: claim flowgress-record-audio-to-third-party-form-data-second-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/flowgress-record-audio-to-third-party-form-data-second-path
BibTeX
@misc{warmtransfer-claim-flowgress-record-audio-to-third-party-form-data-second-path,
title = {Which Flow Designer activities can send customer data outside the platform: claim flowgress-record-audio-to-third-party-form-data-second-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/flowgress-record-audio-to-third-party-form-data-second-path},
note = {Claim flowgress-record-audio-to-third-party-form-data-second-path, verified 2026-09-05}
}