For upstream voice marking Five9 recommends a Windows QoS policy on the workstation, or QoS tagging on network equipment configured with the equipment vendor or an internal network engineer.
Checked 2026-10-02
Five9 recommends that you set up a Windows QoS policy
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- QoS
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Five9 Quality of Service (QoS) Features — Five9 · tier 2 current vendor documentation · Five9 Quality of Service (QoS) Features; recommendations
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-qos-windows-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-qos-windows-policy
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-qos-windows-policy,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-qos-windows-policy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-qos-windows-policy},
note = {Source note five9-softphone-troubleshooting-qos-windows-policy, checked 2026-10-02}
}