Source note · Five9 routing and campaign model
In the IVR Skill Transfer module, the maximum queue time defaults to 10 minutes for each setting (available, busy and logged-out agents), and the largest allowed value is 999 minutes 99 seconds.
Checked 2026-09-24
The default is 10 minutes for each setting. The maximum is 999 minutes and 99 seconds.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Skill Transfer Module — Five9 · tier 2 current vendor documentation · General Tab (Max Queue Time)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-skill-transfer-queue-time. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-skill-transfer-queue-time
BibTeX
@misc{warmtransfer-claim-five9-routing-skill-transfer-queue-time,
title = {Five9 routing and campaign model: source note five9-routing-skill-transfer-queue-time},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-skill-transfer-queue-time},
note = {Source note five9-routing-skill-transfer-queue-time, checked 2026-09-24}
}