Source note · Five9 routing and campaign model
In Five9, Round Robin sends the next queued call to the agent with the longest idle time among those logged into the queue. An agent who has just logged into the queue counts as having the shortest idle time.
Checked 2026-09-24
When agents log into the queue, they have the shortest idle time.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Skill Transfer Module — Five9 · tier 2 current vendor documentation · General Tab (Distribution Algorithm: Round Robin)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-round-robin-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-round-robin-definition
BibTeX
@misc{warmtransfer-claim-five9-routing-round-robin-definition,
title = {Five9 routing and campaign model: source note five9-routing-round-robin-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-round-robin-definition},
note = {Source note five9-routing-round-robin-definition, checked 2026-09-24}
}