Source note · Five9 routing and campaign model
In Predictive mode the Five9 dialer adjusts the calls-to-agent ratio automatically to maximise agent usage while staying below the configured dropped-call percentage, and it may dial numbers before an agent becomes available.
Checked 2026-09-24
Numbers may be dialed in anticipation of an agent becoming available.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Predictive Dialing Mode — Five9 · tier 2 current vendor documentation · Tuning the Predictive Dialer
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-predictive-pacing. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-predictive-pacing
BibTeX
@misc{warmtransfer-claim-five9-routing-predictive-pacing,
title = {Five9 routing and campaign model: source note five9-routing-predictive-pacing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-predictive-pacing},
note = {Source note five9-routing-predictive-pacing, checked 2026-09-24}
}