Source note · Five9 routing and campaign model
Five9 states that Predictive Dialing mode should never be used with fewer than 15 agents consistently active in the campaign at all times.
Checked 2026-09-24
Predictive Dialing mode should never be used with less than 15 agents consistently active in the campaign at all times.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Predictive Dialing Mode — Five9 · tier 2 current vendor documentation · Predictive Dialing Mode (opening section) and Managing Agent Staffing and Campaign Priority Behavior
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-predictive-min-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-predictive-min-agents
BibTeX
@misc{warmtransfer-claim-five9-routing-predictive-min-agents,
title = {Five9 routing and campaign model: source note five9-routing-predictive-min-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-predictive-min-agents},
note = {Source note five9-routing-predictive-min-agents, checked 2026-09-24}
}