Source note · Five9 routing and campaign model
For Predictive campaigns, Five9 says that when a call reaches the maximum queue time a recorded prompt must be played that gives the company name and a callback number.
Checked 2026-09-24
The script must give the caller your company name and callback number.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Predictive Dialing Mode — Five9 · tier 2 current vendor documentation · Setting Action on Max Queue Time Expiration
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-predictive-max-queue-prompt. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-predictive-max-queue-prompt
BibTeX
@misc{warmtransfer-claim-five9-routing-predictive-max-queue-prompt,
title = {Five9 routing and campaign model: source note five9-routing-predictive-max-queue-prompt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-predictive-max-queue-prompt},
note = {Source note five9-routing-predictive-max-queue-prompt, checked 2026-09-24}
}