Source note · Five9 routing and campaign model
Five9 says to always use List Penetration mode when the lists have only one phone number per contact record, or when most records do.
Checked 2026-09-24
You should always use List Penetration Mode if your lists have only one phone number per contact record or if most records have only one phone number.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- list-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configuring the List Dialing Mode for Outbound and Autodial Campaigns — Five9 · tier 2 current vendor documentation · Configuring the List Dialing Mode for Outbound and Autodial Campaigns (page body)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-penetration-single-number. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-penetration-single-number
BibTeX
@misc{warmtransfer-claim-five9-routing-penetration-single-number,
title = {Five9 routing and campaign model: source note five9-routing-penetration-single-number},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-penetration-single-number},
note = {Source note five9-routing-penetration-single-number, checked 2026-09-24}
}