Source note · Five9 routing and campaign model
Five9 offers five ACD distribution algorithms for choosing the next agent: Longest Wait (All Calls), Longest Wait (Non-Manual), Round Robin, Min Calls Handled and Min Handle Time.
Checked 2026-09-24
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Skill Transfer Module — Five9 · tier 2 current vendor documentation · General Tab (Distribution Algorithm)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-acd-algorithms. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-acd-algorithms
BibTeX
@misc{warmtransfer-claim-five9-routing-acd-algorithms,
title = {Five9 routing and campaign model: source note five9-routing-acd-algorithms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-acd-algorithms},
note = {Source note five9-routing-acd-algorithms, checked 2026-09-24}
}