Source note · Five9 IVR and Studio
When the Skill Transfer module's Queue Callback option is enabled, a caller can request a callback instead of holding until an agent is free. The module collects and confirms the callback number and stores it in a variable.
Checked 2026-09-25
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center IVR
- Subsystem
- queue callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Skill Transfer Module — Five9 · tier 2 current vendor documentation · Skill Transfer Module, Queue Callback tab
Cite this note
APA
WarmTransfer. (2026, September 25). Five9 IVR and Studio: source note five9-ivr-studio-queue-callback-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-ivr-studio-queue-callback-purpose
BibTeX
@misc{warmtransfer-claim-five9-ivr-studio-queue-callback-purpose,
title = {Five9 IVR and Studio: source note five9-ivr-studio-queue-callback-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-ivr-studio-queue-callback-purpose},
note = {Source note five9-ivr-studio-queue-callback-purpose, checked 2026-09-25}
}