Source note · Setting up a Five9 inbound campaign
When two Skill Transfer modules route to the same queue, calls are prioritized by wait time if both keep default priority, but if one module has a higher Priority setting all of its calls are routed to the queue before any calls from the other module.
Checked 2026-09-30
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- IVR Skill Transfer module
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Skill Transfer Module — Five9 · tier 2 current vendor documentation · Priority Tab, multiple-module example
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-st-priority-same-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-st-priority-same-queue
BibTeX
@misc{warmtransfer-claim-five9-inbound-campaign-setup-st-priority-same-queue,
title = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-st-priority-same-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-st-priority-same-queue},
note = {Source note five9-inbound-campaign-setup-st-priority-same-queue, checked 2026-09-30}
}