Source note · Setting up a Five9 inbound campaign
Skill Transfer Max Queue Time is set separately for three conditions (agents available in queue but not answering; agents in queue but on call; no agents in queue because not ready or logged out), defaults to 10 minutes for each, and has a maximum of 999 minutes 99 seconds.
Checked 2026-09-30
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- IVR Skill Transfer module
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Skill Transfer Module — Five9 · tier 2 current vendor documentation · General Tab > Max Queue Time
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-st-max-queue-time. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-st-max-queue-time
BibTeX
@misc{warmtransfer-claim-five9-inbound-campaign-setup-st-max-queue-time,
title = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-st-max-queue-time},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-st-max-queue-time},
note = {Source note five9-inbound-campaign-setup-st-max-queue-time, checked 2026-09-30}
}