Source note · Setting up a Five9 inbound campaign
The Skill Transfer module's Distribution Algorithm options are Longest Wait - All Calls, Longest Wait - Non-Manual, Round Robin, Min Calls Handled and Min Handle Time, and Five9 recommends a 24-hour Time Frame for the interval-based algorithms.
Checked 2026-09-30
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- IVR Skill Transfer module
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Skill Transfer Module — Five9 · tier 2 current vendor documentation · General Tab > Distribution Algorithm; Time Frame
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-st-distribution. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-st-distribution
BibTeX
@misc{warmtransfer-claim-five9-inbound-campaign-setup-st-distribution,
title = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-st-distribution},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-st-distribution},
note = {Source note five9-inbound-campaign-setup-st-distribution, checked 2026-09-30}
}