Source note · Setting up a Five9 inbound campaign

The Skill Transfer Module page states that a call's base priority is 10 by default, or the Initial Call Priority set in the associated campaign profile, so a call in a campaign with no profile and an unaltered module has priority 20.

disputed · Checked 2026-09-30

Vendor: Five9
Product: Five9 Virtual Contact Center
Subsystem: call priority
Deployment: cloud
Region: not restricted
Release range: current as of 2026-09-30
Status: disputed
Checked: 2026-09-30

Sources

Skill Transfer Module — Five9 · tier 2 current vendor documentation · Priority Tab, base priority paragraph and Note

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-base-priority-10. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-base-priority-10

BibTeX

@misc{warmtransfer-claim-five9-inbound-campaign-setup-base-priority-10,
  title  = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-base-priority-10},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-base-priority-10},
  note   = {Source note five9-inbound-campaign-setup-base-priority-10, checked 2026-09-30}
}

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