After finishing wrap-up tasks the agent automatically transitions back to Available, provided they are not still handling another interaction in the same channel.
Checked 2026-09-24
Upon completing these tasks, the agent automatically transitions back to an Available state, provided they are not still handling another interaction in that same channel.
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states, Wrap-Up
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-wrapup-to-available. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-wrapup-to-available
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-wx-wrapup-to-available,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-wrapup-to-available},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-wrapup-to-available},
note = {Source note finesse-to-webex-cc-agent-desktop-wx-wrapup-to-available, checked 2026-09-24}
}