Cisco instructs agents to hold and resume calls from Agent Desktop rather than from a hardphone or softphone.
Checked 2026-09-24
initiate a hold and resume from Agent Desktop rather than using a phone device (hardphone or softphone).
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- call handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Hold and resume a call
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-hold-from-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-hold-from-desktop
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-wx-hold-from-desktop,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-hold-from-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-hold-from-desktop},
note = {Source note finesse-to-webex-cc-agent-desktop-wx-hold-from-desktop, checked 2026-09-24}
}