The Extension calling preference is for agents using a Webex Calling extension; a single extension is filled in automatically and an agent with several must pick one from a pre-validated list.
Checked 2026-09-24
Extension: Select this option if you are using a Webex Calling extension.
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- station login
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sign in to Agent Desktop, calling preference options, Extension
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-extension-option. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-extension-option
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-wx-extension-option,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-extension-option},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-extension-option},
note = {Source note finesse-to-webex-cc-agent-desktop-wx-extension-option, checked 2026-09-24}
}