The Desktop calling preference is for agents using WebRTC as their calling capability, so voice interactions run in the browser.
Checked 2026-09-24
Select this option if you are using WebRTC (Web Real-Time Communications) as a calling capability.
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- station login
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sign in to Agent Desktop, calling preference options, Desktop
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-desktop-is-webrtc. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-desktop-is-webrtc
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-wx-desktop-is-webrtc,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-desktop-is-webrtc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-desktop-is-webrtc},
note = {Source note finesse-to-webex-cc-agent-desktop-wx-desktop-is-webrtc, checked 2026-09-24}
}