During a consult the Transfer and Conference buttons stay disabled until the consulted agent accepts, and once accepted the desktop shows two interaction control panes, one for the customer and one for the consulted party.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- consult and transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Initiate a consult
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-consult-gating. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-consult-gating
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-wx-consult-gating,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-consult-gating},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-consult-gating},
note = {Source note finesse-to-webex-cc-agent-desktop-wx-consult-gating, checked 2026-09-24}
}