For an agent the Finesse Ready and Not Ready states correspond to Webex Contact Center Available and Idle, and Finesse Not Ready reason codes correspond to Webex Contact Center idle reasons.
inferred · Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent states
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(2) against Agent Desktop as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states, Available and Idle; compared with Finesse 12.6(2) Common Tasks
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-inf-state-names-map. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-inf-state-names-map
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-inf-state-names-map,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-inf-state-names-map},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-inf-state-names-map},
note = {Source note finesse-to-webex-cc-agent-desktop-inf-state-names-map, checked 2026-09-24}
}