Agent Desktop has no agent-selected next state inside wrap-up equivalent to the Finesse UCCE WORK and WORK_READY distinction: the agent returns to Available after wrap-up unless they chose an Idle state, which then shows as Pending Idle.
inferred · Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states, Wrap-Up and selecting Idle during an interaction
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-inf-no-work-ready. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-inf-no-work-ready
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-inf-no-work-ready,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-inf-no-work-ready},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-inf-no-work-ready},
note = {Source note finesse-to-webex-cc-agent-desktop-inf-no-work-ready, checked 2026-09-24}
}