The Agent Desktop Dial Number option shows no Call by Call or Nailed Connection mode choice, so a former Finesse mobile agent should not expect to choose one at sign-in.
inferred · Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- station login
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sign in to Agent Desktop, calling preference options, Dial Number
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-inf-no-mobile-mode. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-inf-no-mobile-mode
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-inf-no-mobile-mode,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-inf-no-mobile-mode},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-inf-no-mobile-mode},
note = {Source note finesse-to-webex-cc-agent-desktop-inf-no-mobile-mode, checked 2026-09-24}
}