In Finesse, when wrap-up is required the agent enters Wrap-Up state when the call ends and leaves it by selecting a new state from the drop-down or waiting for the preconfigured timer to expire.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- wrap-up
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(2); Unified CCX 12.5(1) SU2
- Checked
- 2026-09-24
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - Common Tasks — Cisco Systems · tier 2 current vendor documentation · Common Tasks, Wrap-Up
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-wrapup-end. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-wrapup-end
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-fin-wrapup-end,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-wrapup-end},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-wrapup-end},
note = {Source note finesse-to-webex-cc-agent-desktop-fin-wrapup-end, checked 2026-09-24}
}